Return Policy

15-Day Return Policy
At NEELO, we have a 15-day return policy, which means you have 15 days after receiving your item to request a refund.

Return Conditions
Since our product is a dietary supplement, returns are accepted only if the item meets the following conditions:

The packaging has not been opened

The contents have not been consumed

The product’s integrity or seal has not been compromised

The item is in its original packaging, with all labels intact

You will also need a receipt or proof of purchase.

How to Initiate a Return
To initiate a return, contact us at neelo.support@gmail.com. Please note that returned items must be shipped to the following address: 420 Corporate Circle, Suite F, Golden, CO 80401.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at neelo.support@gmail.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Non-Returnable Items
Due to the nature of the product as a dietary supplement, we do not accept returns of items that have been opened, consumed, or have damaged packaging, regardless of the reason. This policy ensures the safety and quality of the product for all our customers. Please contact us if you have any questions or concerns regarding your specific order.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to receive the correct item is to return the product you have (if it meets the conditions above) and, once the return is accepted, place a separate new order.

14-Day Cancellation Period in the EU
Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason, in accordance with European consumer protection laws. As noted above, your item must be unopened, unused, and in its original, undamaged packaging. You will also need a receipt or proof of purchase.

(Note: NEELO extends the legally required 14 days to 15 days for all our customers.)

Refunds
We will notify you once we have received and reviewed your return to let you know whether the refund has been approved or not. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that processing the refund may take additional time on the part of your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at neelo.support@gmail.com.